For our Amazon DSP reseller partners, your primary point of contact for any strategy, best practices, how-to’s, or Amazon escalations will be our dedicated DSP Reseller Support Team.
As mentioned in your platform review call, your DSP Reseller Support Team gives you access to a wide range of expertise, including vertical-specific strategy, campaign creation, audience targeting, TV and video inventory, and comprehensive reporting.
There are a few ways you can reach the team:
- WBX Customer Portal: you can submit your issue via our DSP Reseller Support Form
- Email: resellersupport@wbxcommerce.com
- Phone: You can reach us via phone at (443) 963-2812.
- Support hours are are M-F, 9am-5pm EST
You also have some great self-serve resources available for your team, including our WBX Knowledge Base (you are here now!) and the Amazon Ads Resource Page.
Of course, your Account Manager is always available for anything related to commercial needs and will lead your monthly account reviews.